HELP CENTER

Frequently Asked Questions

Everything you need to know about our grading process, pricing, and turnaround times.

How long does grading take?

Standard turnaround is 2–3 weeks from when we receive your cards.

What is your grading scale?

We grade on a 1–10 scale: 10 (Gem Mint), 9 (Mint), 8 (Near Mint/Mint), 7 (Near Mint), 6 (Excellent-Mint), 5 (Excellent), 4 (VG-EX), 3 (Very Good), 2 (Good), 1 (Poor).

What card types do you grade?

We grade all major trading card games and sports cards including Baseball, Basketball, Football, Hockey, Pokémon, Magic: The Gathering, Yu-Gi-Oh, and more.

What happens if I disagree with my grade?

We stand behind our grades. If you believe an error was made, contact us within 14 days of receiving your graded cards and we'll review the case.

How do I ship my cards safely?

Use rigid card savers or toploaders inside a bubble mailer or small box. We recommend USPS Priority Mail with tracking and insurance for valuable cards.

Is my collection insured while at AAA?

All cards are handled with the utmost care in our secure facility. We recommend insuring your package for its full value when shipping to us.

Do you offer consignment sales?

Yes! Once your cards are graded, you can opt into our consignment program. We list and sell your cards through our marketplace for a commission.

Can I track my order status?

Yes — log in to your account and check My Orders. You'll see real-time status updates as your cards move through our process.

Still have questions?

Our team is here to help. We typically respond within one business day.